TelcoSolutions
Support outages, service changes, and customer care with one service design that carries across voice and digital channels.
When the outage hits, the IVR already knows
Customer Service at Scale
Handle large call volumes with clearer routing, speech support, and more consistent service.
Network Operations
Support outage, fault, and service workflows with stronger operational visibility.
Digital Transformation
Modernise legacy service journeys across voice and digital channels without rebuilding everything at once.
Performance Analytics
Track what is live, spot issues earlier, and improve service with clearer operational data.
Built for large-scale service operations
What changes when the service model is unified
One design runs everywhere
Service journeys are designed once in Architect and published across voice, chat, and digital without starting again for each channel.
Fault handling that scales
Network fault journeys can use speech recognition and avatar-guided diagnosis to handle volume without adding more agents.
Faster service changes
When a product launches or a process changes, agents draft the updated Interactions and the team reviews before publish.
Operational visibility
Insight tracks what is live, what changed, and where issues appear so operations teams can act on data instead of guesses.
Speech that works for Australian callers
Camlin Speech supports multiple recognition engines tuned for Australian English, so callers get understood the first time.
Private or hosted deployment
Run on Nuamedia-hosted infrastructure, your own private cloud, or on-premises for the parts of the service that need tighter control.
Explore the platform
Camlin Architect
Describe the service, inspect the Blueprint, trace runtime behaviour, and publish.
Camlin Avatar
Visible agents for websites, calls, meetings, and guided service journeys.
Camlin Contact
Voice, SIP, queues, visual IVR, SMS, and live service operations.
Camlin Speech
Nuamedia STT, TTS, prompts, visemes, and provider routing.
Camlin Insights
Trace, diagnostics, change history, audit evidence, and product memory.
Camlin Biometrics
Voice identity, step-up checks, fraud controls, and consent evidence.