Live now

Our receptionist is an AI avatar. It’s answering the phone right now.

Camlin Connect is the AI customer-service platform for Australian government, telcos and enterprises. Describe the service, agents build it, you approve it.

Call the live demo+61 2 5300 6005

Prefer to type? The same avatar is in the corner of this page — ask it anything.

A customer rings from his shop; the avatar answers on a mobile, and keeps the web chat and the SMS going at onceA customer with a coffee asks on his phone whether he can move his booking. A mobile on the desk shows the receptionist avatar on the call, one eyebrow raised. A laptop beside it keeps a web chat going and an SMS confirmation lands: Moved to Friday.Can I move my booking?Web chatSMSMoved to FridayOne avatar · phone, web chat and SMS

Runs sovereign too: on-premise or air-gapped in your own environment, in production today. Shared SaaS and dedicated cloud as well.

Sovereign deployment →
AGENTS BUILD IT — YOU STAY IN CHARGE

You describe. Agents build. You review. It loops.

Describe the service in plain language. Agents build it, you review, it loops until you approve. If you know Cursor: it’s that workflow, for customer service.
Describe the service in a sentence and approve the finished booking lineA shop owner in her apron says “I need a line that books jobs and texts the confirmation.” The assistant avatar on her laptop points her at a phone already running Bay Plumbing’s booking line - the receptionist avatar’s face with Book a job, Move a job and Get a quote on the screen - and a “You approved it” tag lands on it.“I need a line that books jobsand texts the confirmation.”Book a jobMove a jobGet a quoteYou approved it
See how it works
AGENT MEETINGS

Watch AI specialists discuss your service. Interject. Steer. Get decisions.

Avatar specialists review your service on screen. Interrupt when you disagree. Leave with plans applied to the application.
See how it works
TALK TO YOUR SERVICE

Talk to any part of your running service

Every Interaction is an agent you can talk to. Like talking to your codebase, if your codebase talked back.
See how it works

The avatar in the corner of this page is Camlin Companion — put the same one on your own site with one script tag.

About Camlin Companion →
SCIA and Transport for NSW · delivered 2020, in production · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · delivered 2020, in production · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
SCIA and Transport for NSW · delivered 2020, in production · wheelchair-accessible taxi booking with avatar guide
A national telco · delivered · IVR modernisation, 2M+ calls a month migrated
A defence-adjacent network operator · in production · multi-year operations
A state planning authority · delivered · service-desk CRM
A major bank · pilot · voice verification with Camlin VoiceID
2011
FOUNDED
IVR and service automation first; Camlin Connect developed since 2012
Air-gapped
DEPLOYMENT OPTION
on-premise and disconnected sites, in production today
5
CHANNELS
voice, chat, SMS, avatar and web from one definition
Weeks
TO PILOT
scoped to your service, not to a slide deck

Delivered work, labelled by status.

One case study we can name, and several we cannot. Each one says whether it was delivered, is in production, or is a pilot. Logos appear once the customer approves them.

Australian-built engineering team
Air-gapped and on-prem deployments
BYOK model control
Data residency options

Selected work

Wheelchair Book & Ride for Transport for NSW

Sydney’s booking service for wheelchair-accessible taxis, operated by Spinal Cord Injuries Australia (SCIA) and funded by Transport for NSW. Accessible bookings by voice, web and mobile for people with disability. The whole platform, running as one system.

Read the case study →
Reported period
12 months

Accessible bookings, in production.

Channels
Voice · Web · Mobile

One journey, designed around assistive tech.

Accessibility
WCAG 2.1 AA

Screen-reader and voice-navigation support throughout.

BUILD ONCE, RUN EVERYWHERE

Five channels. One approved app.

Approve the service once. Every channel runs the same one.
Voice/IVR
Web Chat
SMS
3D Avatar
Mobile
Deployment: SaaS, dedicated cloud, or your own infrastructure →

One platform

Camlin Connect runs the whole service

One approved service definition, live on voice, chat, SMS, avatar and web. Runs as shared SaaS, dedicated cloud, or on your own infrastructure, air-gapped included.

Deployment and architecture →
Architect

builds and approves the service

Camlin Connect

runs the approved service on voice, chat, SMS, avatar and web

Insight

records what happened

  • Contact

    runs the call and the queue

  • Speech

    listens and speaks, hosted in Sydney

  • Avatar

    puts a face on the call

  • VoiceID

    verifies the caller in the call

  • Companion

    the avatar on your own website

RECENT RELEASES

What's new in Camlin Connect

Dated releases from the changelog. Everything below is live today.
All recent releases →
SEE THE PRODUCT PROOF

Easier to show than to explain

Watch agents build a service, sit in an avatar meeting, see a call sync to a screen. With the people who build it.
See how it worksSee the live avatar