A secure, Australian-built CRM — for any team, at any scale
NuaWorkflow CRM unifies customer records, ticketing, workflows, communications and reporting in one secure, Australian-hosted system — flexible enough for any team and built to scale. Part of the Camlin Connect platform.
Use it your way — with or without AI
A fast, classic CRM
Work the way you always have — a clean, point-and-click interface with records, queues, ticketing and reporting. Keyboard-friendly, fully configurable, and completely usable with no AI in the loop.
The NuaWorkflow Avatar
Turn AI on and talk to an on-screen avatar assistant. Ask it to find a customer, raise a ticket, summarise a case, or draft a reply — by voice or text. The same data, the same rules, just a conversational way in.
Replace the spreadsheet sprawl with one place to work
Unified customer & contact records
One system of record for people and organisations — create, view and update records with unlimited tags, a complete time-stamped history, duplicate detection, and field-by-field record merge.
Email & phone ticketing
Turn inbound email and calls into tracked tickets automatically — with a matching issue raised in the tools you already use, like JIRA, Slack and Microsoft Teams, and contacts auto-linked from the sender.
Configurable workflows & queues
Route and assign work by topic, sender domain or workload. Overdue actions are flagged on screen and by email so nothing slips through the queue.
SLA policies & smart notifications
Measurable first-response and resolution targets per ticket type, with bundled, rate-limited notifications that keep inboxes calm without losing the critical ones.
Bulk communications at scale
Send campaigns to large recipient lists with consent, bounce, unsubscribe and blocklist management — plus delivery, open, click and bounce analytics.
Knowledge base, templates & canned responses
A versioned template library, document generation, reusable canned responses, and governed knowledge sources for consistent, on-brand replies.
Role-based dashboards & reporting
Saved work views, ticket-volume and response-time KPIs, scheduled reports, threshold alerts and point-and-click ad-hoc reporting for business users.
Full audit trails
Every customer, user and system change is captured, viewable on screen, and reportable at customer, user, group and system levels for governance and compliance.
Built on a dependable cloud foundation
Connected to the tools your team already uses
Issue trackers & chat — bi-directional
Automatic and user-initiated issue creation across JIRA, Slack, Microsoft Teams and more, with configurable field, comment, attachment and status synchronisation in both directions.
Microsoft Outlook
Inbound email creates and threads tickets using subject and message-id matching, with your branding, signatures and automatic courtesy acknowledgements.
Open REST APIs & webhooks
Secure APIs for the full ticket/case lifecycle — created, updated, commented, closed — with health monitoring, retries and dead-letter handling.
SAML / OAuth single sign-on
Enterprise identity integration with fully configurable roles, groups, and screen- and field-level permissions.
Power BI & analytics
CRM data is accessible to Power BI and analytics tooling via API and managed database access for deeper reporting.
Security and data residency, by design
Accessible by design. The interface targets WCAG 2 Level AA, with per-user accessibility settings including font sizing, contrast, and light/dark mode.
Part of the Camlin Connect platform
Camlin Avatar
On-screen assistant for websites, web apps, and guided service
Camlin Contact
Queues, routing, and live service operations
Camlin Speech
Speech recognition, voice prompts, and key-detail capture
Camlin Insight
Change history, diagnostics, and audit support
Camlin Biometrics
Identity checks and voice verification
Ready to see NuaWorkflow CRM in action?
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